美国版拼多多temu.com,购物后降价了,调价退款攻略。Refund Strategy

作者/叶公子

Organizer Bag, Travel Cable Organizer, Waterproof Tech Accessories Pouch Bag For Hard Drivers/Cables/Phone/USB/SD Card/Powerbank/Mouse/Charger/Students Stationeries Organizer

$2.88 $7.99 -63%

Free shipping on all orders

Free returns within 90 days

这个多功能数据线收纳包降价了,我在2月1日购买时售价是$4.89。

依次点击:1、Orders & Account(订单 & 帐号),2、Your orders(你的订单),3、All orders(所有订单),4、Return/Refund(退货/退款),5、在’*Reason for return‘(*退货原因)选择’Better price available‘(提供更优惠价格)

弹出窗口:

The price of the item has dropped. Since your shopping history is good, we have extended the period to apply for a price adjustment refund to 30 days! You do not need to return the item(s) to receive the price adjustment refund.(Microsoft Edge网页翻译:商品的价格下降了。由于您的购物记录良好,我们已将申请价格调整退款的期限延长至30天!您无需退回商品即可获得价格调整退款。)

Current price: $2.88(Microsoft Edge网页翻译:当前价格:$2.88)

Est. refund per item: $1.42(Microsoft Edge网页翻译:预计商品退款:1.42美元)

Because coupons or other discounts were used for the item(s), the price adjustment refund may be different from the actual price difference amount.(Microsoft Edge网页翻译:由于商品使用了优惠券或其他折扣,因此价格调整退款可能与实际差价金额不同。)

点击:Request price adjustment(Microsoft Edge网页翻译:请求价格调整)

Select refund method(选择退款方式)

Submit(提交)

美国版拼多多temu网调价退款方法:

叶公子(20230222 12:03):你好!请问在temu网站购买商品后,如果在3个月内发现降价了,或在其它美国的商店和购物网站发现同类商品更低价格,是否可以退回差价?

PrinceYe(用谷歌翻译英文后发给Chat with Temu,12:06):Hello! After purchasing a product on the temu website, if you find a price drop within 3 months, or if you find a lower price for similar products in other US stores and shopping websites, can you get a refund for the difference?

Chat started(谷歌翻译:聊天开始)

Hunter joined the chat(谷歌翻译,PrinceYe修改:Hunter加入了聊天)

Temu Customer service(Temu客服。下同,不再添加。): Hunter (After 12:06): Hello, I’m Hunter and I am here to assist you today! How can I help you?(谷歌翻译,叶公子修改:Hunter:你好,我是Hunter,今天我来这里是为了帮助你!我怎么帮你?)

Hunter (After 12:06): Hello, how can I help you today?(谷歌翻译:Hunter:您好,今天有什么可以帮到您的吗?)

PrinceYe (再次发送,After 12:06): Hello! After purchasing a product on the temu website, if you find a price drop within 3 months, or if you find a lower price for similar products in other US stores and shopping websites, can you get a refund for the difference?

Hunter (After 12:06): We will transfer your issue to a specialist who deals with this type of issue.(谷歌翻译:Hunter:我们会将您的问题转给处理此类问题的专家。)

Alex (After 12:06): Thanks for messaging us! I’d be more than happy to help you with that.(谷歌翻译:Alex:感谢您给我们留言!我非常乐意为您提供帮助。)

Alex (12:13): Can we confirm which item(s) in your order you need help with?(谷歌翻译:Alex:我们可以确认您订单中的哪些商品需要帮助吗?)

Alex (After 12:13): Hello, are you still here?(谷歌翻译:Alex:你好,你还在吗?)

Alex (After 12:13): Hi?

Alex (After 12:13): Please click the ‘Apply for price adjustment’ button, Item(s) that dropped in price will show on the screen, then click ‘Request refund’. Typically, it will refund as credit to your Temu credit balance, click ‘Submit’, and you’re done!(谷歌翻译:Alex:请点击“申请价格调整”按钮,降价商品将显示在屏幕上,然后点击“申请退款”。通常,它会作为信用额度退还到您的Temu信用额度中,点击“提交”,您就完成了!)

Alex (After 12:13): We are looking forward to the solution we have just offered to help you solve the problem. Since you have given us a rare opportunity to serve you, so we are very looking forward to receiving your reply to confirm whether your problem has been solved, If you need anymore help, please feel free to reach out again. We are more than happy to help you! Have a good day!(谷歌翻译:Alex:我们期待着我们刚刚提供的解决方案来帮助您解决问题。由于您给了我们难得的服务机会,所以我们非常期待收到您的回复,确认您的问题是否已经解决,如果您还需要帮助,请随时再次与我们联系。我们非常乐意为您提供帮助!祝你有美好的一天!)

Alex (After 12:13): Is there anything else that I can help you with?(谷歌翻译:Alex:还有什么我可以帮你的吗?)

Temu (After 12:13): It’s been a while since we’ve heard from you. So, this chat will be ending. Feel free to contact us anytime for further inquires. Have a great day!(谷歌翻译:Temu:我们已经有一段时间没有收到你的消息了。那么,本次聊天到此结束。如需进一步咨询,请随时联系我们。祝你有美好的一天!)

Alex left the chat, chat ended.(谷歌翻译:Alex离开聊天,聊天结束。)

Please rate this chat: *****. Leave a comment (optional): ……(谷歌翻译:请评价此聊天:*****。发表评论(可选):……)

叶公子(15:16):Hi,我刚才去吃饭了。请问’Apply for price adjustment’按钮在哪个位置?我查看了Temu网站没有找到,我只在’Return order’页面的‘Reason for return’看到’Better price available’选项。可是这是在’Return order’页面,不是单独的退款页面,若我(包括其他客户)在这个页面获得了指定商品的价格调整退款,而在这同一订单中有其它商品需要退货,会不会影响‘The first return for every order is free!’?

PrinceYe(用谷歌翻译英文后发给Chat with Temu,15:37):Hi, I went to dinner just now. Where is the ‘Apply for price adjustment’ button? I checked the Temu website and found nothing, I only see the option ‘Better price available’ in the ‘Reason for return’ on the ‘Return order’ page. But this is on the ‘Return order’ page, not a separate refund page. If I (including other customers) get a refund for the price adjustment of the specified product on this page, and there are other products in the same order that need to be returned, it will Won’t affect ‘The first return for every order is free!’?

Chat started

Carina joined the chat

Carina (After 15:37): Hello, I’m Carina and I am here to assist you today! How can I help you?(谷歌翻译:Carina:您好,我是Carina,今天我是来帮助您的!我怎么帮你?)

Carina (After 15:37): Thanks for messaging us! I’d be more than happy to help you with that.(谷歌翻译:Carina:感谢您给我们留言!我非常乐意为您提供帮助。)

Carina (After 15:37): Which order do you need help with? https://www.temu.com……(谷歌翻译:Carina:您需要帮助处理哪个订单?链接……)

PrinceYe (After 15:37): Organizer Bag, Travel Cable Organizer, Waterproof Tech Accessories Pouch Bag For Hard Drivers/Cables/Phone/USB/SD Card/Powerbank/Mouse/Charger/Students Stationeries Organizer(商品标题)

Carina (After 15:37): Can you please send me your order number so that I can better assist you? You can find your order number starting with “PO-211-” at the top of your order details page when you go to “Your orders” on the Temu app or website. If you have email or text notifications enabled, you can also find your order ID in the email subject lines or text updates related to your order.(谷歌翻译:Carina:能否请您将您的订单号发给我,以便我更好地帮助您?当您在Temu应用程序或网站上转到“您的订单”时,您可以在订单详细信息页面顶部找到以“PO-211-”开头的订单号。如果您启用了电子邮件或文本通知,您还可以在与您的订单相关的电子邮件主题行或文本更新中找到您的订单ID。)

PrinceYe (After 15:37): PO-211-13336241116793244(订单号)

PrinceYe (After 15:37): https://www.temu.com……(商品Organizer Bag……的销售页面。)

Carina (After 15:37): You can return items that need to be disposed of together.(谷歌翻译:Carina:您可以退回需要一起处理的物品。)

叶公子(15:45):我要从$4.89调整到$2.88。

PrinceYe(用谷歌翻译英文后发给Chat with Temu,After 15:37):I want to adjust from $4.89 to $2.88.

Carina (After 15:37): We shall bear the first return shipping fee for each order (Consolidated Payments) if you need to make a return.(谷歌翻译:Carina:如果您需要退货,我们将承担每个订单的第一次退货运费(合并支付)。)

Carina (15:51): Hi, if there is no reply for a while, the system will automatically drop the line, Could you please reply for the chat if you need some help, I will response as fast as I can.(谷歌翻译:Carina:您好,如果一段时间没有回复,系统会自动掉线,如果您需要帮助,请回复聊天,我会尽快回复。)

Carina (After 15:51): Is there anything else that I can help you with?(谷歌翻译:Carina:还有什么我可以帮你的吗?)

Temu (After 15:51): It’s been a while since we’ve heard from you. So, this chat will be ending. Feel free to contact us anytime for further inquires. Have a great day!(谷歌翻译:Temu:我们已经有一段时间没有收到你的消息了。那么,本次聊天到此结束。如需进一步咨询,请随时联系我们。祝你有美好的一天!)

Carina left the chat, chat ended.

Please rate this chat: *****. Leave a comment (optional): ……

叶公子(15:55):你理解我意思了吗?我在同一订单中部分商品需要调低价格,另外部分商品需要退货,是否会影响‘The first return for every order is free!’?比如:在‘Order ID: PO-211-13336241116793244’中我今天有一个商品要求调低价格,因为我发现temu网站降价了,或在沃尔玛、梅西百货等发现售价比它便宜,因此我今天获得了temu网站给我的调低价格的退款。而过几天‘Order ID: PO-211-13336241116793244’有另外商品要退货,是否会影响‘The first return for every order is free!’?调整价格与退款是否属于两个项目,互相不影响?

Chat rated successfully: *.(我返回去给Carina打了1颗星。我想投诉Carina。)

Temu: Thank you for taking the time to leave us feedback!(谷歌翻译:Temu:感谢您抽出宝贵时间给我们留下反馈!)

PrinceYe(用谷歌翻译英文后发给Chat with Temu,16:02):Do you understand what I mean? I have some items in the same order that need to be priced down and others that need to be returned, Will it affect ‘The first return for every order is free!’? For example: In ‘Order ID: PO-211-13336241116793244’, I have a request to lower the price of an item today, because I found that the temu website has lowered the price, or found that the price is cheaper than it in Walmart, Macy’s, etc., so I today Got a refund for the reduced price given to me by the temu website. And in a few days, ‘Order ID: PO-211-13336241116793244’ has another item to return, will it affect ‘The first return for every order is free!’? Do price adjustments and refunds belong to two items and do not affect each other?

Chat started

Sunny joined the chat

Sunny (After 16:02): Hello, I’m Sunny and I am here to assist you today! How can I help you?(谷歌翻译:Sunny:你好,我是Sunny,今天我来这里是为了帮助你!我怎么帮你?)

Sunny (After 16:02): Thanks for messaging us! I’d be more than happy to help you.(谷歌翻译:Sunny:感谢您给我们留言!我很乐意帮助你。)

叶公子(16:05):请继续我与Carina和Alex的对话。

我返回去给Alex打了5颗星。

PrinceYe(用谷歌翻译英文后发给Chat with Temu,After 16:05):Please continue my conversation with Carina and Alex.

Sunny (After 16:05): We will transfer your issue to a specialist who deals with this type of issue.(谷歌翻译:Sunny:我们会将您的问题转给处理此类问题的专家。)

Alex (16:14): We will transfer your issue to a specialist who deals with this type of problem.(谷歌翻译:Alex:我们会将您的问题转给处理此类问题的专家。)

Alex (After 16:14): We apologize for not being satisfied with your experience!(谷歌翻译:Alex:对您的体验不满意我们深表歉意!)

Alex (After 16:14): Please don’t worry, I will always be here to help you.(谷歌翻译:Alex:请别担心,我会一直在这里帮助你。)

PrinceYe (After 16:14): ok

Alex (After 16:14): PO-211-13336241116793244 about this order, This does not affect returns.(谷歌翻译:Alex:PO-211-13336241116793244关于此订单,这不影响退货。)

Alex (After 16:14): Hello, customer, are you still here?(谷歌翻译:Alex:你好,顾客,你还在吗?)

叶公子(16:21):我已经处理好了,非常感谢!

PrinceYe(用谷歌翻译英文后发给Chat with Temu,16:21):I’ve taken care of it, thanks a lot!

Alex (After 16:14): You are very welcome. Thank you for shopping at Temu!(谷歌翻译:Alex:不客气。感谢您在Temu购物!)

Alex (After 16:14): Thank you for your understanding and support.(谷歌翻译:Alex:感谢您的理解和支持。)

Alex (After 16:14): I hope we were able to address your questions. Is there anything else I can help you with?(谷歌翻译:Alex:我希望我们能够解决您的问题。还有什么我可以帮你的吗?)

Alex (After 16:14): Okay. Thank you for shopping at Temu! If you need anymore help, please feel free to reach out again. We are more than happy to help you! Have a good day!(谷歌翻译:Alex:好的。感谢您在Temu购物!如果您需要更多帮助,请随时再次与我们联系。我们非常乐意为您提供帮助!祝你有美好的一天!)

Alex (16:29): Is there anything else that I can help you with?(谷歌翻译:Alex:还有什么我可以帮你的吗?)

Alex (After 16:29): It’s been a while since we’ve heard from you. So, this chat will be ending. Feel free to contact us anytime for further inquires. Have a great day!(谷歌翻译:Alex:我们已经有一段时间没有收到你的消息了。那么,本次聊天到此结束。如需进一步咨询,请随时联系我们。祝你有美好的一天!)

Alex left the chat, chat ended.

Please rate this chat: *****. Leave a comment (optional): ……

我再次给Alex打了5颗星。

未完待续!更多退货商品在后续添加输入中……

Car Rearview Mirror Phone Holder Rotating Phone Mount(Microsoft Edge网页翻译:汽车后视镜手机支架旋转手机支架)

点击按钮“Request a price adjustment”后没有自动跳出降价

截图目前价格销售页面,上传图片。

*Comments: 叶公子(23:06):此商品已降价到$1.89。This item has been marked down to $1.89.

Smiling Shark Hanging Camping Lamp Rechargeable Emergency Lighting Lamp Hanging Outdoor(Microsoft Edge网页翻译:微笑鲨鱼悬挂野营灯可充电应急照明灯悬挂户外)

点击按钮“Request a price adjustment”后没有自动跳出降价,

截图目前价格销售页面,上传图片。

*Comments: 叶公子(23:07):此商品已降价到$5.84。This item has been marked down to $5.84.

1pc 100ml/3.5oz Olive Oil Sprayer For Cooking – Oil Mister Spray Bottle Glass Reusable – Oil Dispenser Spray Bottle(Microsoft Edge网页翻译:1个100ml / 3.5oz橄榄油喷雾器烹饪 – 油先生喷雾瓶玻璃可重复使用 – 油分配器喷雾瓶)

点击按钮“Request a price adjustment”后没有自动跳出降价到目前价格($3.99),但是没有关系,在temu网另外商家同一商品价格为$1.88。

截图另外商家同一商品价格销售页面,上传图片。

*Comments: 叶公子():此商品在temu网另外商家售价为$1.88。This product is priced at $1.88 at other merchants on temu.com.

Camping Hiking Anti-Scald Gripper, Outdoor Cooking Picnic Barbecue Cookware Handle Holder Clip Clamp

*Comments: 叶公子(23:018):此商品已降价到$2.44 This item has been reduced to $2.44

No need to return

There’s no need to return these item(s). Feel free to keep, donate or recycle them.

无需退货

无需退回这些物品。随意保留、捐赠或回收它们。

Return ID: PO-211-14710669394553244-D01

Request time: Feb 25, 2023 23:21

4pcs Stainless Steel Cutlery Set (Knife, Fork and Spoon)(Microsoft Edge网页翻译:4件不锈钢餐具套装(刀,叉和勺子))

点击按钮“Request a price adjustment”后没有自动跳出降价程序,

1 Pair, 304 Stainless Steel Chopsticks, Creative Titanium Plated Golden Magic Square Chopsticks, Hotel Household Square Chopsticks(Microsoft Edge网页翻译:1对,304不锈钢筷子,创意镀钛金色魔术方形筷子,酒店家用方形筷子)

点击按钮“Request a price adjustment”后没有自动跳出降价程序,

Confirm the return information

If you have more items to be returned, you can return them together to avoid additional shipping fees.

We will check with the supplier to confirm the return reason you filled in. Please confirm that each reason and the corresponding item are correct.

《“美国版拼多多temu.com,购物后降价了,调价退款攻略。Refund Strategy”》 有 1 条评论

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