美版拼多多Temu,退货退款笔记 – 5

作者/叶公子

这几天整理美国报税账目,暂停了Temu退货退款的后续处理,尽力不去看Temu的回复情况,因为Temu客服处理事件漫长,不想因为看到了,有需要我回复的,一根Temu接洽上,时间就会被耗进去,耽误了报税。

大概前几天整理账目太烦了,无聊打开Temu网站,是我的第二个Temu帐号,看到“Chat with Temu”约有7个会话,鼠标悬停在“Support”就能看到下拉的菜单上“Chat with Temu”显目的未读标签。我没点进去,怕陷进去(耗时间)。

第二个帐号有效期应该还很长,不急,等下再揭晓。

第一个Temu帐号两个订单申请退货退款被拒了。大概昨天或前天就看到邮件了,也对邮件做Gmail中文翻译看来中文意思,因为昨天要处理Walmart+的一年免费会员,所以到今天才来处理。

help#temu.com邮件回复(20230403 02:29):

Dear Valued Customer,

Thank you for reaching out to the Temu Customer Service Team. We’re pleased to be able to connect with you.

Sorry but we couldn’t arrange the return for the order was made 90 days age nor can we issue price difference because it’s already passed 30 days.

And we couldn’t add items to your order, only customer can sdd items to their own orders due to security reasons. After you submit your order, you can simply click the “One-click pay” button for the products you want to add to your order. You may also go to “Your orders” and click “Add more items to order.” This will add items to your existing order before it has shipped so that you don’t need to pay additional shipping costs.

Sorry that you couldn’t contact sellers directly. We hope you will like the items below:(注:两个产品链接,链接太长了,也不是我要的货,我就不一起复制了。)

Thank you for your understanding.

Best,
Anna
Temu Customer Service Team

Anna对我的邮件回复,关于我的第二个帐号,我当时的订单里就是没有”Add more items to order.”按钮,不过这个单不是很重要。

Price adjustment within 30 days

重点是我的第一个帐号,我先说调价的,我刚刚在首页顶部看到”Price adjustment within 30 days“(如上图),可能就是我发给她之后才改的,以前退货退款都是90天,我前阵子为了写Temu政策的文章,研究和查看了Temu所有的政策,包括顶部的横幅,和底部更详细的”Return and refund policy“。总之首页顶上横幅前几天没有,难道”Return and refund policy“还有边角的我没看清楚?或首页顶上横幅前几天也有了,只是我没察觉?OK,这些都无所谓,我退货再买过就好了。可惜的是16色水晶台灯现在价格变成$10.98了,其它几件价格不变。我先退货,等价格降下了再买回来。现在也没办法,订单里只有退货单。而沟通太麻烦,Temu客服处理事情时间太漫长。不是我不想把我的好意表达给Temu,让Temu收益,而是沟通时间太漫长,我怕了。估计他们近期在看我的文章,那就让他们自己看到,自己做战略的有利调整吧。这明显是Temu不够聪明,因为他们要亏损邮寄费。这也是美国很多商店,在退货期内,如果商品在自家店或别人店降价了,顾客可以有权补退回差价的原因。

现在关键是”Order Time:Dec 26, 2022“这个订单,5件要求退货的订单中,1件是质量问题,1件是乱发货,货不对板,3件是尺寸不符。这5件都烂在我手上,一大堆,完全不能用。

这个订单超时原因是联想耳机那个订单Anna处理了3天(3月25日、26日、27日),把我时间给拖过期了。有时人可以同时办两三件事情,比如看视频,吃东西,和聊天,而人有时无法同时办两件事件,多数是比较厌烦的事件无法同时办,如与Temu客服联系,时间很漫长,脑子已经满负荷了,就无法再写另一个单子的文字内容叫他们帮忙处理了。当时就算我手动处理这个单子,退货也不是直接点几下就能退,基本也要写理由和上传图片。脑子已经满负荷了,可以干但又不想干想文字的事。只能干也比较原因干一些轻松的,比如在与temu客服处理聊天等待期间看看视频,或编辑人类党网站文章等,文章是作者授权的已写好的,我只是排版和检查错别字标点符号等,这些较不增加脑负荷的事。

还有联想耳机那个订单后,“Chat with Temu”是停留在联想耳机的那个处理程序里,我如果要处理其它单也处理不了。

不知道今天“Chat with Temu”恢复如常了没有,我去试试,Anna是晚上(我这边的晚上)上班。现在白天16:48,我刚好可以换一个客服试试。

我先复制和稍微修改准备好上次的内容:

嗨,你好!”Order ID:PO-211-05433602376313244“这个订单的“Return/Refund”窗口已经关闭了,希望帮忙处理这5件商品退货:1、多功能脖套,商家乱寄货,货不对板,我看到在商品网页的顾客留言区也有其他客户在留言反应这个问题;2、多功能温度计质量有问题,温度数不准;3、车窗防蚊罩(Front Window),尺寸不适合我的车子;4、车窗防蚊罩(Rear Window),尺寸不适合我的车子;5、汽车反光遮阳布,尺寸不适合我的车子。谢谢!

PrinceYe(用谷歌翻译英文后发给Chat with Temu,17:05):Hello! “Order ID: PO-211-05433602376313244” The “Return/Refund” window of this order has been closed, and I hope to help with the return of these 5 items: 1. The multi-functional neck cover, the merchant sent the goods randomly, and the goods are not right, I think In the customer message area of the product webpage, other customers also commented on this problem; 2. The quality of the multi-function thermometer is faulty, and the temperature is not accurate; 3. The size of the front window mosquito cover (Front Window) is not suitable for my car; 4. The size of the Rear Window is not suitable for my car; 5. The size of the car reflective sunshade is not suitable for my car. Thanks!

20230412 14:55刚刚完成了一件特烦事,早上导出视频,iPhone 11(我的主力拍视频机)内存很多天前早就快满了,一直没有空导出,索性这几天也忙,很少有精力拍视频,今天早上总算有空传视频去移动硬盘,边看和听YouTube视频,稍显悠闲,传到中午应该是13:37,我弄决定的最后一大串视频(2022年9月2日的视频,注:并不代表9月2日之后视频都没导出,9月2日之后有很多视频在这今天之前根据需要或因有空没有需要的,都陆续有导出很多)剪切张贴去移动硬盘,导出需要很多时间,下楼煮面,让它自己导,手机在导视频前已设置了永不锁频。煮面期间去后院看了,种在树林里的葱莲已经开花了,早上看还没开。第二次去后院走进树林,看见南瓜苗被兔子或松鼠咬了,头被咬了,剩下下面的梗。看到一棵被咬了,一棵没被咬,其它的我没时间拨开树叶去看,前几天看到那边发芽很多棵。回房里继续煮面吃面,想拿网把那一棵罩起来,起码保护一棵,又不想去,因为没时间。

本来到此结束了,继续弄temu的事了,可是上楼,其实我也有点预感,电脑锁屏了,打开电脑发现视频导出中断,我最讨厌这事了,重新剪切这大概十几个视频,张贴去移动硬盘,显示是否咬替换(覆盖?),烦死了,因为一部分视频已导入移动硬盘,一部分中断没导出,已导出的也不删除,导致手机和移动硬盘都有重复视频,我先看视频编号,把未导出的视频导出,之后我打开移动硬盘和手机上一样编号一样的视频,一个个核对,对比手机上的原视频查看移动硬盘上的视频长度,画质等是否有损坏,为了节约时间,我采取核对编号、视频时长、打开视频看和听头尾画面和声音,和中间用拖拉快速查看的方式,一个个核对没问题,再删掉手机上的视频,结束。导致多出了这么多事,多写了这些没准备写的。本来只想写吃午饭过度一下的文字。

早上在导视频期间有去看了Temu网,最早看没开始受理,后来看已经有开始受理了,现在去看看,然后马上要切换到第二个帐号,其实现在根本不需要切换了,之前Microsoft Edge可以网页翻译Temu网站,Google Chrome不能翻译Temu网站,昨天发现不能翻译了,这里面出了什么问题我另外写一篇文章介绍,所以现在我两个浏览器各打开一个帐号就好了(之前也是两个浏览器各打开一个帐号,但需要看英文时,还是切换去Microsoft Edge比较好),手机谷歌翻译软件视频翻译中午的方式比较无法细致的查看,但现在也只能这样了。

Dear valued customer,

Thank you for reaching out to us regarding your recent purchase. We understand that you are requesting a refund for your order.

After conducting an investigation into your case, we regret to inform you that, as per our company policy, we are unable to grant a refund without a return of the item.

We understand that returning products can be inconvenient and we apologize for any inconvenience this may cause. However, we have policies in place to ensure that our products meet the highest standards of quality and customer satisfaction. Therefore, we kindly ask that you return the item to us for a full refund. Please be informed that once our warehouse team receives the returned item, the refund process will be immediately activated.

If you have any further questions or concerns, please do not hesitate to contact us. Our customer service team is always ready to assist you.

Thank you for your understanding and cooperation.

Best regards,
Jessica

叶公子(20230412 19:40):非常感谢!我正是要退货,请把“Order ID:PO-211-05433602376313244”里的5件商品退货单发给我。不知你们那边是否有记录,5件商品分别为:1、脖套,2、温度计,3、车窗防蚊罩(Front Window),4、车窗防蚊罩(Rear Window),5、1 Set Car Sunshade Covers(共6片)。

PrinceYe (谷歌翻译 19:44): Thank you so much! I just want to return the goods, please send me the return form for the 5 items in “Order ID: PO-211-05433602376313244”. I don’t know if you have any records there, but the 5 items are: 1. Neck cover, 2. Thermometer, 3. Front window, 4. Rear window, 5, 1 Set Car Sunshade Covers (6 total).

叶公子(20230413 12:13):请把return label发给我。

PrinceYe (20230413 12:13): Please send me the return label.

叶公子(20230417 10:12):我选择使用USPS,非常感谢!

PrinceYe (20230417 10:13): I chose to use USPS, thank you very much!

叶公子(20230417 10:29):是的,你的描述是正确的,我的Order ID: PO-211-05433602376313244,退货商品分别为:

1、6PCS/Pack Camo Pattern Sports Seamless Bandana, Sports Outdoor UV Protection Motorcycle Ski Cycling Neck Gaiter For Adults
2、Electronic LED Thermometer And Hygrometer Digital Thermometer Hygrometer Office Lab Factory Use
3、(Front Window) 2pcs Car Side Window Sunshade Curtains, Anti-mosquito Sun Protection Anti-peeping Car Sun Shade Blocking UV Protection Sun Cover For Car SUV Travel
4、(Rear Window) 2pcs Car Side Window Sunshade Curtains, Anti-mosquito Sun Protection Anti-peeping Car Sun Shade Blocking UV Protection Sun Cover For Car SUV Travel
5、1 Set Car Sunshade Covers, Universal Windscreen Folding Visor Reflector Windshield Auto Window Sun Shade Protector Car Accessories

非常感谢!这些都是我的必需品,退完货后,除温度计我已有了外,其它4件我都会继续再次购买的。

PrinceYe (20230417 10:35): Yes, your description is correct, my Order ID: PO-211-05433602376313244, the returned items are:

1、6PCS/Pack Camo Pattern Sports Seamless Bandana, Sports Outdoor UV Protection Motorcycle Ski Cycling Neck Gaiter For Adults
2、Electronic LED Thermometer And Hygrometer Digital Thermometer Hygrometer Office Lab Factory Use
3、(Front Window) 2pcs Car Side Window Sunshade Curtains, Anti-mosquito Sun Protection Anti-peeping Car Sun Shade Blocking UV Protection Sun Cover For Car SUV Travel
4、(Rear Window) 2pcs Car Side Window Sunshade Curtains, Anti-mosquito Sun Protection Anti-peeping Car Sun Shade Blocking UV Protection Sun Cover For Car SUV Travel
5、1 Set Car Sunshade Covers, Universal Windscreen Folding Visor Reflector Windshield Auto Window Sun Shade Protector Car Accessories

Thank you so much! These are my necessities. After returning the goods, except for the thermometer I already have, I will continue to buy the other 4 items again.

未完待续……

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