拼多多到美国了,退货退款笔记。Return to temu.com

作者/叶公子

数了数,在temu网已经购买了140件商品,从2022年11月24日到2023年2月2日。

有很多好物,也有一些劣质产品,和一些诈骗的(实物与销售页面描述严重不符)。

物品太多,有的还没开封,有的已开封使用,和有的开封但未使用。有好的体验,也有些坏的感受。

由于忙,和人时而也懒散。到目前为止,还没给temu网针对不同商品使用情况回馈好评和差评,以资其他顾客参考,和商家内参。

这些天我会陆续对不同商品进行评论,和处理退货。由于前期下单商品受理期限临近,时间紧迫,我只能先处理退货,后进行点评,点评应该没有期限?我没研究过,不知道。点评我会另外写一篇文章,基本都是好评,因为差评在这篇“退货笔记”里或许都写完了。

temu网退货退款方法:1、Orders & Account(订单 & 帐号),2、Your orders(你的订单),3、All orders(所有订单),4、找到你要退货的物品所在的订单,点击“Return/Refund”(退货/退款),5、选择退货退款原因、上传图片(如需)、评论(如需),6、选择退款方式,注:有些商品退款无需退货,如需退货,请接着下一步,7、打印退货标签,去USPS或UPS寄出。请确保包裹在14天内盖上邮戳,否则失效。

Return and Refund Policy退货和退款政策:

The first return for every order is free! For additional returns from the same order, shipping and handling fees may apply.(Microsoft Edge网页翻译:每个订单的第一次退货是免费的!对于同一订单的额外退货,可能会收取运费和手续费。)

Any items in new and unused condition are eligible for a full refund within 90 days of purchase.(Microsoft Edge网页翻译:任何处于全新和未使用状态的商品均可在购买后90天内获得全额退款。)

Personalized items(any items that have been engraved) are not available to cancel before delivery.(Microsoft Edge网页翻译:个性化商品(任何已雕刻的商品)在交付前不可取消。)

我的退货物品:

1、1pc Watering Can For Indoor Outdoor Plants, Long Spout Watering Can For Garden Flowers.(Microsoft Edge网页翻译:1个室内室外植物喷壶,花园花卉长嘴喷壶)

Reason for return(Microsoft Edge网页翻译:退货原因):Bought by mistake(Microsoft Edge网页翻译:误买)

Comments(Microsoft Edge网页翻译:评论):太小了。(谷歌翻译:too small.)

2、1 Pack, Brain Teaser Puzzles For Adults, Brain Puzzles For Adults, Mind Puzzles For Adults, Three In One Game Adult And Kids Favorite.(Microsoft Edge网页翻译:1包,成人脑筋急转弯拼图,成人脑拼图,成人智力拼图,三合一游戏成人和儿童最爱)

Reason for return: Missing or broken parts(Microsoft Edge网页翻译:零件缺失或损坏)

*Upload photosAdd at least 1, up to 3

显示红色“*”号,必须上传照片。

下楼把棋拿上来,吸尘器吸地毯,拍视频,截图,发了一张照片。

*Comments(红色“*”号,必须评论):已用过,已旧。用时发现围棋子少了。你可以选择:1、补齐围棋子寄给我;2、退50%钱给我,货我留着;3、退货,退回我完整的钱。(谷歌翻译:Used, obsolete. When I used it, I found that there were fewer Go pieces. You can choose: 1. Send me the completed Go pieces; 2. Return 50% of the money to me, and I will keep the goods; 3. Return the goods, and return my complete money.

只能发送100个字符,经过删减后在“Return/Refund”页面发送了以下内容:

1. Send me the completed Go pieces; 2. Refund 50% of the money to me, and I will keep the goods; 3……

Return ID: PO-211-10329732690553244-D01

Request time: Feb 23, 2023 22:33

找客服

叶公子(20230223 23:10):刚才在‘Return order’的‘*Comments’里文字不够写了,对于Return ID: PO-211-10329732690553244-D01,完整的文字是:……

我主要目标是为了买围棋,在前一个Order ID:PO-211-15827349116153244中我已经选好了围棋,可是提交订单后,我不想要订单中的野营灯了,我尝试取消野营灯,保留其它商品,无法操作。联系了客服,客服告诉我只能取消整个订单,再重新下订单购买回其它商品。当我取消完订单,马上回去选回其它商品时,围棋已经售完没货了。没有其它更好的选择,我只能选择颜色图案不好看的Return ID: PO-211-10329732690553244-D01中的围棋,想想配套里多几个游戏也不错,可是在拿到货使用过程中发现围棋子少了很多,我目的是为了得到围棋,其它都是附加的,次要的,可是围棋不能用,失去了它全部的价值。

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230223 23:23):

I didn’t have enough text in the ‘*Comments’ of the ‘Return order’ just now. For the Return ID: PO-211-10329732690553244-D01, the complete text is: used, obsolete. When I used it, I found that there were fewer Go pieces. You can choose: 1. Send me the completed Go pieces; 2. Return 50% of the money to me, and I will keep the goods; 3. Return the goods, and return my complete money.

My main goal is to buy Go. In the previous Order ID: PO-211-15827349116153244, I have already selected Go. But after submitting the order, I don’t want the camping lights in the order. I try to cancel the camping lights and keep others. Commodity, unable to operate. I contacted the customer service, and the customer service told me that I can only cancel the entire order, and then place a new order to buy other products. When I canceled the order and immediately went back to select other products, Go was sold out. There is no other better choice, I can only choose Go in Return ID: PO-211-10329732690553244-D01 with an ugly color and pattern. It would be nice to think that there are more games in the package, but I found it in the process of getting the goods and using them. There are a lot fewer Go pieces. My goal is to get Go. The others are all additional and secondary, but Go can’t be used and loses all its value.

叶公子(20230223 23:28):我已经用过此商品,已经有点旧了。没关系吗?

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230223 23:28):I’ve already used this item and it’s getting a bit worn. Is it okay?

叶公子(20230223 23:32):不是那个,那是已经处理的。是这个Order ID : PO-211-10329732690553244

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230223 23:32):Not that, that was dealt with. This is the Order ID: PO-211-10329732690553244

叶公子(20230223 23:35):我不是完全为了退货,我希望有3种处理方式。

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230223 23:35):I’m not all for returns, I’m hoping there are 3 ways to handle them.

叶公子(20230223 23:39):这3种方式,你认为哪一种方式比较适合temu?和也能够满足我的意愿。

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230223 23:39):Of these three methods, which one do you think is more suitable for temu? And also able to meet my wishes.

叶公子(20230223 23:44):非常晚了,明天早上要送小孩上学。我要下线了,明天再联系你们。还有另外问题Order ID: PO-211-15827331502713244,和其它问题。

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230223 23:45):It’s very late and I have to send the kids to school tomorrow morning. I’m going offline, I’ll contact you tomorrow. There is another problem Order ID:
PO-211-15827331502713244, and other issues.

PrinceYe(20230223 23:48):thanks! bye.

3、Naturehike 4pcs S Shaped Aluminum Alloy Buckles Outdoor Multifunctional Carabiner(Microsoft Edge网页翻译,叶公子修改:挪客4个S形铝合金扣户外多功能登山扣)

这是我在temu网购物的第一个订单里5件商品中的一件商品,也是我准备退货的第一件商品,其它4件都很好,分别是:鹅绒睡袋、充气枕头、4合1多功能刀叉勺、求生哨。

可是阴差阳错,昨天(23日)退货窗口已关闭,原本Naturehike S型登山扣是我要退货的第一件商品,结果却变成了喷壶。过程是:22日我已点击进入退货流程了,但为了写文章,我想弄懂一些疑问,于是暂停了退货流程,去找客服聊天,但与客服交涉过程太漫长,花光了整个下午时间只弄懂一个问题,后果是把原标题为本篇“退货笔记”的文章改成了《美国版拼多多temu.com,购物后降价了,调价退款攻略。Refund Strategy》…… 昨天因围棋又与客服聊到半夜…… 本来这些都是前菜,主菜登山扣,却被耽误了。

Naturehike S型登山扣是2022年11月24日买的,我忘记了90天期限了,虽然在temu网一直会看到网页顶部正中间显示着“Free returns Within 90 days”(90天内退货免费),可脑子里一直模糊的想成了3个月,以为是2月24日(今天)才到期,可是昨天重新进入退货窗口时发现关闭了,才想起90天与3个月是两个概念,不同的天数。

昨天就看到关闭的退货窗口显示:Return window is closed. If you have any questions, please contact customer service for assistance.(Microsoft Edge网页翻译:退货窗口已关闭。如有任何疑问,请联系客服寻求帮助。)

现在找客服:

叶公子(20230224 23:03):你好!在Order ID: PO-211-15827331502713244中的Naturehike S型登山扣有质量问题,弹力会减弱,回弹滞缓。包装盒里有4个登山扣,我只用过1个,另外3个没用过。我拍有YouTube视频(链接:https://youtu.be/bhf0xq0hONk)。我想退货这件商品,可以吗?目前退货窗口已关闭,由于我22日和23日一直在与temu客服漫长的聊天,和我也有其它事情忙,给耽误了。

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230224 23:06):Hello! The Naturehike S-type carabiner in Order ID: PO-211-15827331502713244 has quality problems, the elasticity will be weakened, and the rebound will be slow. There are 4 carabiners in the box, I have only used 1, and the other 3 have not been used. I shot a YouTube video (link: https://youtu.be/bhf0xq0hONk). I would like to return this item, is that possible? At present, the return window is closed. Since I have been chatting with temu customer service for a long time on the 22nd and 23rd, and I am also busy with other things, it was delayed.

Chat started

Pondar joined the chat

Thank you for taking the time to leave us feedback!

Are we still connected with this chat session? If you need further assistance, I would be happy to help.

叶公子(20230224 23:18):是登山扣,不是鹅绒睡袋。非常感谢你!但我不能贪大便宜!

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230224 23:18):It’s a carabiner, not a goose down sleeping bag. thank you very much! But I can’t be greedy for cheap!

叶公子(20230224 23:21):找Pondar

Find Pondar

叶公子(20230224 23:25):我找客服Pondar

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230224 23:25):I’m looking for customer service Pondar

叶公子(20230224 23:27):是的,登山扣有质量问题,需要退货。鹅绒睡袋没问题。

Yes, the carabiner has quality problems and needs to be returned. Goose down sleeping bags are no problem.

Calunsag: Thank you for confirming .Please give me a moment to check this for you.

回去给Pondar 5颗星。他的服务很好,虽然他弄错了,给我赚了大便宜,

Thank you for taking the time to leave us feedback!

叶公子(20230224 23:50):感谢你们很好的服务!后续的事情就由你们处理了。很晚了,我要去睡觉了。谢谢你们!

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230224 23:50):Thank you for your great service! The follow-up matters will be handled by you. It’s late, I’m going to bed. thank you all!

Car Handheld Vacuum, Cordless Car Vacuum Cleaner, Foldable Mini Charging High Power Portable Car Vacuum Cleaner, For Car Home Office Pet Hair(Microsoft Edge网页翻译:车载手持吸尘器,无绳汽车吸尘器,可折叠迷你充电大功率便携式汽车吸尘器,用于汽车家庭办公室宠物毛发)

叶公子(20230226 00:22):我已使用过,阴毛吸不进去,吸力肯定没有12000pa。电池是2000mah,不是商家描述的4000mah。(谷歌翻译:I have used it before, but the pubic hair cannot be sucked in, and the suction is definitely not 12000pa. The battery is 2000mah, not the 4000mah described by the merchant.)

知道字数限制,已经尽量简短评论了,但还是超出很多字数,再次精减后如下:

*Comments: I have used it, and the suction is definitely not 12000pa. The battery is 2000mah, not the 4000mah……

ATISEN Multi-functional Extended Shovel, High Carbon Steel Shovel, Survival Tool, Folding Shovel, Outdoor Camping Accessories(Microsoft Edge网页翻译:ATISEN多功能加长铲,高碳钢铲,救生工具,折叠铲,户外露营配件)

叶公子(20230226 00:35):我测试过,玻璃锤不是商家描述的高碳钢,轻轻敲几下石头,锤尖就垮塌了。(谷歌翻译:I have tested that the glass hammer is not the high-carbon steel described by the merchant, and the tip of the hammer will collapse after a few light taps on the stone.)

要怎么办呢?我已经尽量简短讲述了,字还是超过很多!

*Comments: I have tested that the glass hammer is not the high-carbon steel described by the merchant, and the…

4pcs Stainless Steel Cutlery Set (Knife, Fork and Spoon)(Microsoft Edge网页翻译:4件不锈钢餐具套装(刀,叉和勺子))

点击按钮“Request a price adjustment”后没有自动跳出降价程序,

截图目前价格销售页面,上传图片。

*Comments: 叶公子:此商品已降价到$3.08。This item has been marked down to $3.08.

1 Pair, 304 Stainless Steel Chopsticks, Creative Titanium Plated Golden Magic Square Chopsticks, Hotel Household Square Chopsticks(Microsoft Edge网页翻译:1对,304不锈钢筷子,创意镀钛金色魔术方形筷子,酒店家用方形筷子)

点击按钮“Request a price adjustment”后没有自动跳出降价程序,

截图目前价格销售页面,上传图片。

*Comments: 叶公子:此商品已降价到$1.58。This item has been marked down to $1.58.

Confirm the return information(Microsoft Edge网页翻译:确认退货信息)

If you have more items to be returned, you can return them together to avoid additional shipping fees.(Microsoft Edge网页翻译:如果您有更多物品要退货,可以一起退回以避免额外的运费。)

We will check with the supplier to confirm the return reason you filled in. Please confirm that each reason and the corresponding item are correct.(Microsoft Edge网页翻译:我们将与供应商核实以确认您填写的退货原因。请确认每个原因和相应的项目是否正确。)

Return ID: PO-211-18576198494073244-D01

Request time: Feb 26, 2023 0:58

昨晚(凌晨)太晚了,现在也太晚了。与客户聊天太耗时间了,有点怕客服,虽然他们服务都很好,目前给我的印象是愉快的。为了更容易分辨,我把物品标1、2、3、4,并把1、2和3、4尽量分开来描述。

找客服:

叶公子(20230227 00:10):嗨,你好!关于昨晚的‘Return ID: PO-211-18576198494073244-D01’4件商品中,1和2是物品降价了,要求补差价,不是退货,我选择了‘Request a price adjustment’,降价商品没有显示在屏幕上,我上传了截图,和写了Comments,不知为何跑到退货里去了?请帮我改回做价格调整:1、筷子,2、刀,叉、勺。

3和4是要求退货的。都被我使用过,我认为它们无法再次销售了,实物与商品描述不符,和有质量问题。我分别讲解:3、车载吸尘器,电池是2000mah,不是销售页面写的4000mah。我在Twitter看到吸力12000pa车载吸尘器的广告视频,饮水机的大水桶都被吸凹进去了,而我买的temu网这个车载吸尘器,阴毛吸不进去,头发有些能吸进去,有些吸不进去,虽然我没法检测吸力的实际值,但我敢肯定吸力绝对没有销售页面写的12000pa。4、多功能铲子,基本都很好,但手柄尾端的玻璃锤不是商家描述的高碳钢,轻轻敲几下石头,锤尖就垮塌了。这如果真遇到汽车逃生,要砸车窗,紧急时刻玻璃锤不起作用,一定是个灾难。temu网无法发视频,前几天我已经询问过客服关于在temu网站上传视频的问题。虽然我已经在temu网提交了图片,但为了你们能看得更清楚,今晚(算是昨晚,现在已凌晨)我特地把2022年12月18日去露营时拍的多功能铲子开箱测试视频剪辑好了,发在YouTube上( https://youtu.be/b3FfJL9LneI ),你们可以看一下。我大概就那天为了开箱测试用过1次多功能铲子。

PrinceYe(用谷歌翻译英文后发给Chat with Temu,20230227 00:35):Hello! Regarding last night’s ‘Return ID: PO-211-18576198494073244-D01’, among the 4 items, 1 and 2 are items that have been reduced in price, and the price difference is required, not a return. I chose ‘Request a price adjustment’, and the price reduction items are not displayed On the screen, I uploaded screenshots and wrote Comments, but for some reason it ended up in the return? Please help me change back to do price adjustment: 1. Chopsticks, 2. Knife, fork, spoon.

3 and 4 are requests for return. Both have been used by me, I don’t think they can be sold again, the actual product does not match the product description, and there are quality problems. Let me explain separately: 3. For the car vacuum cleaner, the battery is 2000mah, not the 4000mah stated on the sales page. I saw an advertisement video of a car vacuum cleaner with a suction power of 12000pa on Twitter. The large bucket of the water dispenser was sucked in, and the car vacuum cleaner I bought from temu.com couldn’t suck in pubic hair, some hair could be sucked in, and some couldn’t. , although I can’t detect the actual value of the suction, but I’m sure the suction is definitely not 12000pa written on the sales page. 4. The multi-functional shovel is basically good, but the glass hammer at the end of the handle is not the high-carbon steel described by the merchant. After a few light taps on the stone, the tip of the hammer collapses. If you really encounter a car escape and smash the car window, the glass hammer will not work in an emergency, it must be a disaster. The temu website cannot post videos. A few days ago, I asked the customer service about uploading videos on the temu website. Although I have already submitted the pictures on temu.com, but in order for you to see more clearly, tonight (it is last night, it is already early in the morning) I specially unpacked and tested the multi-functional shovel I took when I went camping on December 18, 2022 The video is edited and posted on YouTube (https://youtu.be/b3FfJL9LneI), you can take a look. I probably used the multi-purpose shovel once that day for unboxing testing.

00:40 写着写着已经第二天了,现在已经是凌晨了。周一,天亮后,我很早要起来送小孩上学,我先下线了,就交给你们处理了,麻烦你们了,辛苦了!

00:42 It was written that it was already the second day, and it was already early in the morning. On Monday, after dawn, I have to get up early to send my children to school. I will go offline first, and I will leave it to you to deal with it. Thank you for your hard work!

今天我老婆去上班,由她送小孩上学。刚上楼我特地去看了Chat with Temu,事情没有得到解决,内容如上。早知道今天我不用送小孩上学,凌晨我应该等事件解决了再离线,不过他们服务虽然都还不错,但交流时间却很漫长,根据几次经验,基本都要间歇性的聊几个小时,如果这个事情能够得到解决,恐怕要持续到天亮了,我也坚持不住不去睡觉的,除非白天。

先给temu发一个(20230227 8:20):hi

Hey there, how can I help you? Sent by Temu’s support bot

(20230227 8:22)I’m PrinceYe

Chat started

Jenalyn joined the chat

Hello, I’m Jenalyn and I am here to assist you today! How can I help you?

Hello, how can I help you today?

Is there anything else that I can help you with?

It’s been a while since we’ve heard back from you. We will be ending this chat to assist other customers. If you still need assistance, feel free to contact us anytime and we’d be happy to help. Have a great day!

If you need anymore help, please feel free to reach out again. Hope you have a great day!

8:25 今天凌晨时的事情没有得到解决,据我观察发给‘Chat with Temu’的问话,总要发两遍(一次是打开聊天时,一次是客服来了后),否则询问内容有可能丢失,得不到理会。

08:25):The matter in the early hours of this morning has not been resolved. According to my observation, the questions sent to ‘Chat with Temu’ are always sent twice (once when the chat is opened, and once after the customer service comes), otherwise the content of the inquiry may be lost. Ignored.

正写着中文,看客服发了那么多,怕他(她)又跑了,刚写完上面那一段,赶紧翻译成英文发给他(她),本来是要加上凌晨时的内容完整的发给他(她)的。

Please give me a moment to review the messages you sent.

(8:28):凌晨时的内容:……(凌晨时的英文内容复制发给她)

(2:29):Morning content:……(凌晨时的英文内容复制发给她)

Thank you for patiently waiting.

Sorry for the inconvenience.

Please give me a moment. I’ll get back to you soon.

We will transfer your issue to a specialist who deals with this type of issue.

PrinceYe (20230227 8:34): ok

You are very welcome. Thank you for shopping at Temu!

8:44):ok

8:46

08:48):这是我20230227 00:35时发给‘Chat with Temu’的内容,刚才已重复发给‘Chat with Temu’,现在我再发给你。

Can you please send me your order number so that I can better assist you? You can find your order number starting with “PO-211-” at the top of your order details page when you go to “Your orders” on the Temu app or website. If you have email or text notifications enabled, you can also find your order ID in the email subject lines or text updates related to your order.

08:48):This is what I sent to ‘Chat with Temu’ at 20230227 00:35. I have sent it to ‘Chat with Temu’ repeatedly, and now I will send it to you again.

Thank you for your understanding and reply!

PrinceYe (20230227 08:50): Order ID : PO-211-18576198494073244

PrinceYe (20230227 09:03): ok

09:06 ok

然后呢?

09:06):Then what?

9:07)货物怎么处理?

9:07)How to deal with the goods?
就
关于Order ID : PO-211-18576198494073244是否:There’s no need to return these item(s). Feel free to keep, donate or recycle them.
我是不是“There’s no need to return these item(s). Feel free to keep, donate or recycle them.”?
09:15):Am I "There's no need to return these item(s). Feel free to keep, donate or recycle them."?

未完待续!更多退货商品在后续添加输入中……

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