美版拼多多Temu,退货退款笔记 – 6

作者/叶公子

这是我在temu网购买了149件商品的最后一次退货,2023年2月2日前共买了140件,加2023年4月1日买了9件。

依然是有的还未开封,有的已开封使用,和最多的是开封但未使用。

剩下的不管是未开封还是未使用,我都不想再退货了。不过如果是质量问题,小物件就算了,直接丢掉,遇非常必要的就再买(选其它品牌),而重要的物品,那我可能会(也可能不会)联系客服或商家,商品质量问题不可能也就限期90天吧?

其实我并没有觉得在temu网购买的开销有多重要,就是退货换货对于我并不是那么迫切和需要,我还有很多非常重要的事情要去做,在temu网购买了那么多商品花的钱并不是很多,获得的好物还蛮多的,坏物也很多,但好物使我喜悦,坏物我不觉得损失有多大。

退货换货调价退款等不是重要必须要去做的事,而是我日常做过的普通的事,和把经过整理成了文章,文章才是我的财产。

我还有很多东西想去买,在temu、AliExpress、Walmart等,但我近期尽量不去买,等我阶段性忙完一些重要的事后,再集中的开始大购物。

4月19日09:44终于收到了Temu客服给我发来的邮件:

Dear Valued Customer,

We have received your email.

Thank you for contacting us regarding your recent order PO-211-05433602376313244. We appreciate the information you provided us with and we apologize for any inconvenience caused.

After further investigation and attempts to process your return, we regret to inform you that we are unable to request a return or issue a refund for this order.

As order PO-211-05433602376313244 was placed on Dec 26, 2022, the after-sales window for order PO-211-05433602376313244 has been closed, neither you nor the customer service team can apply for a return.

Considering that you are our valued customer, we would like to offer you a special way to return your goods. You can place a new order. When you receive the package of your new order, you can request a return for one or some of the items. You can package the returned items from the previous order with the new order in one package and send them back through the return label generated in the system.

Warehouse staff will issue a refund for your excess items after inspection of the package correspondingly. If possible, please keep a photo of the relevant pre-return package. If you do not receive your refund in time or if the refund amount does not match, please contact us promptly.

Based on our return policy, this is indeed the most convenient return method we can provide for you. We hope you can comprehend. Feel free to reach out to us if you have any queries.

Have a good day!

Yours sincerely,
Starks
Temu Customer Service Team

Gmail邮箱翻译:

尊贵的顾客,

我们已收到您的电子邮件。

感谢您就最近的订单 PO-211-05433602376313244 与我们联系。感谢您向我们提供的信息,对于给您带来的任何不便,我们深表歉意。

在进一步调查并尝试处理您的退货后,我们很遗憾地通知您,我们无法为此订单申请退货或退款。

由于订单PO-211-05433602376313244于2022年12月26日下单,订单PO-211-05433602376313244的售后窗口已关闭,您和客服团队均无法申请退货。

考虑到您是我们尊贵的客户,我们想为您提供一种特殊的退货方式。您可以下新订单。当您收到新订单的包裹时,您可以要求退回一件或部分商品。您可以将之前订单的退货商品与新订单打包在一起,通过系统生成的退货标签寄回。

仓库工作人员将在相应检查包裹后为您的多件商品退款。如果可能,请保留相关退货前包裹的照片。如果您没有及时收到退款或退款金额不符,请及时与我们联系。

根据我们的退货政策,这确实是我们可以为您提供的最方便的退货方式。我们希望你能理解。如果您有任何疑问,请随时与我们联系。

祝你有美好的一天!

此致,
斯塔克斯
特木客服团队

昨天在temu网“Return/Refund”系统里申请了“Order Time: Apr 1, 2023”订单中3件商品的退货标签(return label)。

我早前就总结经验,以后”*Reason for return”(退货理由)尽量选择”Bought by mistake”(买错了),那下面的”Upload photo or video”和”Comments”前就不会有“*”了,也就不会要求你必须上传照片和写评论了。

墨镜由于选择菜单更多,我就选择”Too small/short”(太小/太短),选这个无需上传照片和写评论,那就告诉他们退货原因了。

一般选择”Bought by mistake”(买错了)形容会比较准确,无论颜色不对、尺寸不符合、外观不喜欢、质量不好等都符合“买错了”,而”No longer needed”(不再需要)不能够含盖太多原因,而且退货理由显得草率和不太礼貌。

我刚才查看了昨天的视频,柴火炉选择的是”Bought by mistake”,笔记本电脑支架选择的是”No longer needed”,笔记本电脑支架是我误操作了,虽然结果都一样,但过程不够严谨。现在时间来不及了,在写这篇文章之前手机闹钟已经调好16:35出去寄退货,就不返回系统去修改了,仅在这里留个记录说明一下我进“Return/Refund”系统里去申请退货之前是计划好3件商品都选择”Bought by mistake”的。

以下讲一下真正退货原因:

DUBERY’s New Anti-ultraviolet Polarized Sunglasses,Sports Driving Sunglasses Frameless Sunglasses 驾车墨镜

墨镜是镜框太短了,虽然购物页面有写明尺寸,但必须现场佩戴才能知道,因为光有尺寸和自己在家里感觉脸的大小,没有参照物,根本无法确认大小长短是否适合,否则我不会退货,只要尺寸适合我的脸,蛮留着,我会多买几个,无所谓,反正价格也不贵。虽然我以前没(正式)戴过墨镜,不知道墨镜效果是什么,虽然这个墨镜我试戴过,但没法参照对比,只能讲我的单一感受,效果还行,也不是太行。有些太阳光线能变不刺眼,有些还是会刺眼。而驾车时有些如阳光照射处马路边树荫处的人行道看不太见,当然不戴这墨镜也是看不太见。有时不戴它反而视线更好,如十字路口等红路灯时,摘掉这墨镜看路上的车辆更清晰。

Camping Wood Stove, Portable Outdoor Folding Picnic Grill BBQ Cooking Stove 柴火炉

柴火炉太小了,虽然购物页面有标明尺寸,但实物拿手上,直观看就知道太小了,我要大一点的,我会再另外买一个稍大的。虽然前几天看到降价了(大概降到$5.40),我购买时销售价是$7.64,但与我无关了,我要退了。

Folding Elevating Desktop Computer Heat Dissipation Elevated Bracket Base Portable Storage Elevating Notebook Bracket 笔记本电脑支架

这个笔记本电脑支架可以撑起笔记本电脑,但不适合我,我除了要撑起笔记本电脑,还要把它放腿上,让电脑与腿之间可以通风,让电脑散热…… 到手后试了,无法架腿上。所以这个支架是好物,但仅是不适合我,我买错了。

16:32了,我先去寄退货,等接完小孩回来,晚上可能要煮晚饭,之后再继续写末尾的。

昨天到今天太忙了,为赶快从这篇文章离开,简单做个结尾。

Temu return photo 美版拼多多退货照片

叶公子(20230505 15:00):嗨,Temu客服你好!我把”Order ID: PO-211-05433602376313244″订单中5件退货商品,连同(注:漏写了:已打印的)你的回复邮件,放在我另一个Temu帐号的退货订单”Order ID: PO-211-04824078592633711″包裹里,昨天下午已寄出,请留意查收,谢谢!(邮件附件是我共8件退货商品的照片)

PrinceYe(谷歌翻译后回复给Temu客服邮件15:04):Hi, Temu customer service hello! I put 5 returned items in the “Order ID: PO-211-05433602376313244” order, together with your reply email, in the return order “Order ID: PO-211-04824078592633711” package of my other Temu account, yesterday afternoon It has been sent, please pay attention to check, thank you! (The email attachment is a photo of my total 8 returned items)

NC20230505 15:04

后续:

刚刚看到Temu客服5天前(2023年5月7日11:21)发来的邮件:

Dear Valued Customer,

We have received your email.

Upon receipt of your request, we immediately started the inspection. It has been verified that your returned goods are in the process of logistics transportation. We list the tracking number below. The logistics company is USPS. 9202090307068204962180

After they arrive at the warehouse, the warehouse will process a refund after verification. Your patience is highly valued by us. Please click the ‘Refund/Return details’ button, and you will see the latest time we’ll initiate your refund.

If you have not received a refund for all returned items within three business days of your package arriving at our warehouse, please contact us and we will provide further assistance immediately.

For any further assistance, please do not hesitate to contact us.

Best Regard,
Starks
Temu Customer Service Team

叶公子(NC20230512 16:21):Temu客服你好!刚查看到系统已显示:”Return received: May 9, 2023″,可是系统还没对我已寄还给你们的5件商品进行退款,请尽快对这5件商品进行退款:

1、6PCS/Pack Camo Pattern Sports Seamless Bandana, Sports Outdoor UV Protection Motorcycle Ski Cycling Neck Gaiter For Adults
2、Electronic LED Thermometer And Hygrometer Digital Thermometer Hygrometer Office Lab Factory Use
3、(Front Window) 2pcs Car Side Window Sunshade Curtains, Anti-mosquito Sun Protection Anti-peeping Car Sun Shade Blocking UV Protection Sun Cover For Car SUV Travel
4、(Rear Window) 2pcs Car Side Window Sunshade Curtains, Anti-mosquito Sun Protection Anti-peeping Car Sun Shade Blocking UV Protection Sun Cover For Car SUV Travel
5、1 Set Car Sunshade Covers, Universal Windscreen Folding Visor Reflector Windshield Auto Window Sun Shade Protector Car Accessories

谢谢!

PrinceYe(谷歌翻译后回复给Temu客服邮件16:23):Temu Customer Service Hello! I just checked that the system has displayed: “Return received: May 9, 2023”, but the system has not refunded the 5 items that I have sent back to you, please refund these 5 items as soon as possible:

  1. 6PCS/Pack Camo Pattern Sports Seamless Bandana, Sports Outdoor UV Protection Motorcycle Ski Cycling Neck Gaiter For Adults
  2. Electronic LED Thermometer And Hygrometer Digital Thermometer Hygrometer Office Lab Factory Use
  3. (Front Window) 2pcs Car Side Window Sunshade Curtains, Anti-mosquito Sun Protection Anti-peeping Car Sun Shade Blocking UV Protection Sun Cover For Car SUV Travel
  4. (Rear Window) 2pcs Car Side Window Sunshade Curtains, Anti-mosquito Sun Protection Anti-peeping Car Sun Shade Blocking UV Protection Sun Cover For Car SUV Travel
  5. 1 Set Car Sunshade Covers, Universal Windscreen Folding Visor Reflector Windshield Auto Window Sun Shade Protector Car Accessories

Thanks!

Temu客服回复的邮件(NC20230515 11:48):

Dear Valued Customer,

We have received your email.

We are writing to inform you that your package has arrived at our warehouse. However, due to the high volume of packages we are currently receiving, we have not been able to inspect them yet. We have relayed your request to our team and urged them to inspect your package as soon as possible. We will keep you updated on any progress regarding your package.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.

Yours sincerely,
Starks
Temu Customer Service Team

发表回复

您的电子邮箱地址不会被公开。 必填项已用 * 标注